Terms & Conditions

Shipping 

All our products are lovingly handcrafted and shipped from our workshop in Melbourne, Australia.

  • Australia - Free shipping and free returns on all orders

  • International - Free shipping orders over $100AUD and easy returns. Orders under $100 incur a $25 shipping charge

  • We ship all orders from Melbourne, Australia, using signature required tracking service via Australia Post postal services.

  • Safety - All orders require a signature on delivery by the recipient. To ensure your order is delivered safely, we will not send using Safe Drop or Authority To Leave options. If you are not home, you will receive a card in your letterbox, with a nearby pick up address and can use the card and your ID to pick up the order.

Pure Oz products are handcrafted to order, so please allow between 1 and 5 business days for your product to be made specially for you!

Once you have placed your order, you will instantly receive an email confirming the transaction, please check all information is correct and notify if any changes need to be made within 12hrs.

Once we have shipped your order, Australia Post will email you with tracking details, which will allow you to track your order every step of the way. Track your Australia Post delivery here

Returns & Exchanges 

  • Australia - Free 30 day returns for refund or one exchange. A prepaid label will be emailed for the free return.
  • International - 30 day returns for refund or one exchange. Goods must be returned at customer cost, using secure shipping method and a full refund will be made or a new exchange will be shipped out free of charge.
  • Goods can be exchanged for any other item from the store. If the price is lower than the original cost, a 1 year store credit will be issued. 
  • Goods must be in the original unused, undamaged, resellable condition and include all tags and packaging. Good that do not comply, will be returned to the customer at their own cost.
  • Refunds will be issued through the original payment method
  • Please email admin@pureoz.com with your order number and details of a refund request or the exchange details of new style, colour and size. You will receive paperwork and delivery details and instructions.

Upon receipt of your return for refund, we will reimburse you the price of the total purchase, in the same form as the original payment.

We only handle products bought from our online store. If you have purchased the product from another retailer, please contact them directly.

Faulty Products

Please email us at admin@pureoz.com with your order number and a description of the fault and we will be in touch with next steps.

We will endeavour to repair the item, before we exchange or the refund the goods, as per Australian laws. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

We only handle products bought from our online store. If you have purchased the product from another retailer, please contact them directly.

    Order Cancellation

    We reserve the right to accept or reject an order for any reason, including due to unavailability of product, an error in the price, image or the product description, error in your order or inability to adequately verify the purchaser details.

    Privacy Policy

    Pure Oz understands that the privacy of our customers is very important and ensures that information provided by customers is collected and held in accordance with relevant Australian privacy law. 

    We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. Any information that we no longer require is destroyed.

    Personal information including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Pure Oz.

    As required by law, you may “opt-out” from direct marketing material that Pure Oz may send.

    Copyright

    The copyright, trademarks and other intellectual property rights contained within this website, business, products and branding are owned by or licensed to us and are protected by Australian and international laws. Unless prior written permission from us has been is obtained, the use or misuse of any copyright, trademarks or intellectual property is forbidden.

    Intellectual Property includes but is not limited to:

    • all present and future rights to intellectual property including inventions and improvements, trade marks (whether registered or common law trademarks), patents, designs, copyright, imagery, any corresponding property rights under the laws of any jurisdiction;
    • all rights in respect of an invention, discovery, trade secret, secret process, know-how, concept, idea, information, process, data, formula or work product; and
    • all work product developed in whole or in part by us.

    Pure Oz Ⓡ is a globally registered trademark.

    General

    By using the website pureoz.com (website”), you agree to be bound by these Terms and Conditions, which form a legally binding contract between you and The Detail Australia, ABN 68 348 077 283 (The Detail”, Pure Oz”, we”, us” or our”) and its successors and assignees.

    These Terms and Conditions, our Privacy Policy, Shipping Policy and Returns Policy are to be read together to form the whole of this agreement and will be collectively referred to as the ‘Terms’ and apply to all purchases made on our website. Please carefully read our Terms, as shopping online with Pure Oz signifies acceptance of these terms. These Terms are subject to change without notice.

    Payments

    Our website is programmed to automatically display prices in AUD. You can choose to view our product prices in other currencies using our currency converter.

    Payments are accepted by PayPal, AfterPay, MasterCard and Visa.

    All transactions are made between the purchaser and The Detail Australia, ABN 68 348 077 283

    Pure Oz does not collect or record any credit card details you may provide when purchasing products from the Pure Oz webstore.

    Gift Vouchers

    Pure Oz gift certificates can be purchased from our gift certificate page. Gift certificates are valid for use for 1 years from the purchase date. The expiry date is shown on the gift certificate when issued. Gift certificates are non-refundable, and are only valid to be redeemed during a purchase on Pure Oz.

    The voucher can be used over multiple transactions.

    Product Information

    Prices and products are subject to change at any time without notice.

    When placing information on our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary to the delivered product depending on your monitor and computer equipment.

    We cannot guarantee that the product images on our website are an exact representation of the actual products you receive. Some colours and textures may vary as sheepskin is a natural material, and therefor each pelt is unique and can react to colour dyes in various tones.